Frequently Asked Questions

 

1. How long does shipping take?

UK orders: 7–14 business days

International orders: 14–31 business days
Shipping times may vary depending on your location and customs processing.

2. Will I receive tracking information?

Yes! Tracking details will be uploaded as soon as they’re available. You can check your order status anytime on our Track Your Order page.

3. What’s your return policy?

We accept returns within 30 days of delivery. Items must be unused and in original condition. Contact us to start the return process.

4. How do I start a return?

Visit our Returns page or contact our support team with your order number. We'll guide you through the process.

5. Can I change or cancel my order after placing it?

If your order hasn't been processed yet, we may be able to make changes or cancel it. Contact us as soon as possible for help.

6. How much does shipping cost?

Shipping costs are calculated at checkout based on your location and selected shipping method.

7. What if I received the wrong or damaged item?

We’re sorry! Please contact us with your order number and a photo of the item. We’ll make it right quickly.

8. What payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and more.

9. I didn’t receive my order confirmation or tracking email. What should I do?

Check your spam or junk folder first. If it's not there, contact us with your name and order details so we can resend it.

10. How can I contact customer support?

You can reach us through our Contact Us page or email us at support@activecore.com. We typically respond within 1–2 business days.

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